How long we keep your personal information
We will keep your personal information for as long as you are a customer of Clockwise Credit Union.
After you stop being a customer, we may keep your data for longer for one of the below reasons:
•To respond to any questions or complaints
•To show that we treated you fairly
•To maintain records according to rules that apply to us
We may keep your data for longer if we cannot delete it for legal, regulatory or contractual reasons. You do have the right to ask that we remove your data or ask for a copy of your data. For more information about how we keep your data please see our Privacy Policy (www.clockwise.coop/Privacy-Policy). Please note that our Retention Policy may change in line with regulation/requirement.
If you would like details of how long we will hold your data for, please contact us at hello@clockwise.coop
Clockwise Credit Union Retention Schedule
| Categories of personal data | Purpose of processing | Retention schedule | Purpose |
|---|---|---|---|
| Contact Details | Member application | Permanent in member register | Legal obligation: the processing is necessary to comply with the law |
| Contact Details/DoB/Nat Ins/ID documents | Identification check | 5 years after member leaves | Legal obligation: the processing is necessary to comply with the law |
| Contact details | Member transactions | 6 years accounting purposes | Legal obligation: the processing is necessary to comply with the law |
| Bank details | BACS/Bank transfers | 6 years accounting purposes | Legal obligation: the processing is necessary to comply with the law |
| Card details | Prepaid Card transfers | 6 years accounting purposes | Legal obligation: the processing is necessary to comply with the law |
| Contact Details/DoB/Nat Ins/ID documents/employment details/Bank account details | Loan applications | Permanent | Contract: the processing is necessary for a contract with the individual |
| Contact Details/DoB/Nat Ins/ID documents/employment details/Bank account details | Credit checks | 3 months | Contract: the processing is necessary for a contract with the individual |
| Contact Details/default balance | Debt collection | Until account closed/Balance cleared | Contract: the processing is necessary for a contract with the individual |
| Contact details | Direct Marketing | Until account closed or consent withdrawn | Consent: The individual has given clear consent |
| Contact details | Member notices | Until account closed | Legitimate Interest -the processing is necessary for your legitimate intrests |
| Contact details | AML SARS | Permanent | Legal obligation: the processing is necessary to comply with the law |
| Contact Details/DoB/Nat Ins/Bank details/account balance | Single Customer View | Permanent | Legal obligation: the processing is necessary to comply with the law |
